What drove H-E-B to the No. 1 spot among grocery chains?

San Antonio-based H-E-B LP was listed as the top grocery store company by London-based global customer data science company Dunnhumby on Jan. 8, climbing three positions from last year’s ranking and ousting Trader Joe’s.

The rankings were created by a statistical model that predicts how retail execution on customer needs impacts emotional bonds and financial success. The customer needs — listed by importance — include price, quality, digital, operations, convenience, speed, discounts, rewards…