Wasn’t even offered an iSettle..part of the game or am I SOL?

Protesting my property taxes for the first time and wasn’t even offered an iSettle amount. I don’t think I asked for anything crazy. I suggested a value between 2022 amount and their 10% max increase on my homestead using recent closings. This was the email I just got back. Does this mean I am SOL and the appraiser won’t even hear me out, or is this all part of the game and hoping I don’t follow through?