Update: Centerpoint STILL not restoring power. Inventing new reasons each time.

Update from my original post: https://www.reddit.com/r/houston/comments/1d7w9zo/centerpoint_is_not_reconnecting_power_what_are_my/

It is now day 20 without power at my property and Centerpoint has still not been willing to reconnect.

Every time we attempt, they invent new reasons why they cannot, even though it's been over 3 weeks, one of the occupants is pregnant and living in one of the units, and we passed inspection from the city of Houston.

Here is a timeline so far:

1. May 17: Derecho storm destroys weather head with downed power lines 2. May 19: Centerpoint cuts power and removes the lines 3. May 20: Electical permit pulled from City of Houston 3. May 24: Electrician repairs weather-head, calls for an emergency reconnect 4. May 25: Centerpoint says Permit is not in their system, a permit is required (we had a permit which could be confirmed anytime via CoH permit website) 5. May 25: We call emergency line to rectify, however Centerpoint tells us “it is not an emergency” and to call back on Tuesday the next week because they don’t work on the weekends or Monday because it’s a holiday.
2. May 28: City fails inspection with red-tag due to “outdated panels and breakers”
3. May 29: Electrician replaces everything to code
4. May 31: Green tag from City of Houston electrical permits received. Centerpoint called. They did not come out.
5. June 3: Centerpoint called again, they cited that they do not have a permit. Called the city and confirmed they resent the permit. Called back counterpoint, said the permit doesn’t exactly match the address. It’s 908 not 908 1/2 in their system. Nothing they can do to fix the address, need to call back the city to re-fix and re-send the permit. Did that…called back Centerpoint, said they still don’t have it. SPENT 3 HOURS ON THE PHONE DOING THIS. Finally got a rep to get everything correct in Centerpoint and GUARUNTEED a truck would be sent out later that day.
6. June 4: Nobody from Centerpoint comes. Call back, the truck WAS NEVER SCHEDULED. Same excuses. Permit does not exist, address is wrong. Spend 3 more hours on the phone and finally get commitment again that a truck will be sent out to reconnect later that day.
7. June 4: Centerpoint tech comes out, does not like that the address IS WRITTEN IN SHARPIE on the box, red tags us (keep in mind we have a GREEN TAG from the City of Houston)
8. June 5: Electrician comes back to print addresses on a label and labels the boxes per Centerpoint’s instructions. Centerpoint waits to come at the end of the day and GIVES US A NEW REASON they cannot reconnect. The weather head was not done to their code and needs to be completely redone. Keep in mind it’s EXACTLY the way it was before the storm, this same weather head pass CITY and CENTERPOINT inspection in 2022, and the City of Houston GAVE US A PASSING CODE GREEN TAG for 2024.

Thank you for everyone's suggestions in the previous post. So far I have done the following actions to bring attention to this issue:

1. Filed a complaint with PUC Texas (https://www.puc.texas.gov/)
2. Sent an email to Centerpoint Leadership here (https://www.centerpointenergy.com/en-us/Corp/Pages/CNP\_Forms/Econnect\_Leadership\_Contact.aspx)
3. Called the Centerpoint Admin Office
4. Emailed my local representative (no response yet)

I know it was suggested to get the media/news involved, but that is really a last resort for me. I just want my power turned back on like it was before the storm and not make this into a media frenzy…but it's getting to that point 😭