Retail energy company terminated my account without consent

Has anyone had this happen before? I use 4Change Energy. I got my monthly bill today and there is an early termination fee attached. I renewed with them 2 months ago and don’t have any plans of cancelling early.

I contacted them and they don’t know what happened but they’d be glad to bring me back on after they investigate the matter, which could take 21 days(!!!)

They claim someone must have shopped around and made an account with a different retail provider using my address, which triggered their system to terminate my account (???)…..seems sketchy.

I called Centerpoint and they said someone else’s name was attached to my address now, so I guess someone was shopping for electricity and must have put in my address (I live in an apartment building so maybe someone used my unit #).

Anyone had this happen before? How did you get it resolved?