PSA to Htown peeps who have T-Mobile and are under older plans

Info pulled from r/tmobile Link to post: Forced plan migration for older plans unless you opt out

T-Mobile is planning to force customers on the following plans to newer plans unless you opt out:

Magenta -> Go5G

One -> Go5G

Magenta 55+ -> Go5G 55+

Simple Choice / Select Choice -> Magenta or Essentials Select

Simple Choice Business -> Business Unlimited Advanced

Customers will be moved to varying newer plans depending on the plan they are coming from.

October 17th is apparently when they're either sending out notice or enacting the change (still muddy on which it is.)

You can call in before the 17th to 611 to have them add the migration opt-out to your account in which it basically means they cannot upgrade you at all without your explicit approval.

I just got off the phone with a care rep from telling them I do not wish to be upgraded, and if they did it correctly, after you call, check your online T-Mobile account (highly recommend to also monitor extra charges/taxes added much easier):

  1. go to Account tab
  2. click your current plan under Plan and this should show you the Plan Details page
  3. scroll down and click Manage Add-ons
  4. scroll down and under Services section you should see:
  • ✅SC Migration Optout (Active)

If that is there, you're good. If not, call again and specifically ask for the code GRNOPTOUT to be added to your account add-ons and that should do it.

Also, if you are bilingual and can speak fluent Spanish, I'd recommend selcting Spanish to get a Spanish-speaking rep since they currently have shorter response times to receiving calls as of a few minutes ago when I called around noon. They're also really nice too!

submitted by /u/sihaya19
[link] [comments]