Online Grocery Ordering

Just a few tips and comments from your neighborhood E-commerce manager.

I won’t name the grocery store I work for, I just wanted to give a few tips for people placing drive up and go/ delivery orders.

We have tons of orders coming in most of which are new customers(to our online services)

Help us Help you, when placing an order adding shopper notes about items help us a lot and will allow us to do more for you.

Example: you want a box of barilla penne pasta, if you add a note saying any brand of penne pasta will be fine. You will most likely end up getting a box penne pasta. If you don’t add a note, we check to see if you allow substitutions, my team has been notified to be more lenient on this. meaning if we didn’t have the barilla penne in stock, we would give you the store brand or another penne we had. If the item is more expensive than what you ordered we scan the shelf barcode for the item you wanted, so you won’t be overcharged(not supposed to do this but I’m trying to make sure people get as many items as I can for their orders) -if you put “no substitution” then i’m very limited on what I can do for your order. –

Order times: If you really want TP or high demand items it’s best to choose the earliest time slot, as we shop those orders 3-4 hours before the pick-up/delivery time

If you want dairy/meat/produce, the 10am-5pm slots are better as our perishable trucks have not been coming until 8-9am sometimes later. We do try to call customers and ask if they’d be okay picking up at a later time if we see there’s a lot of produce or anything that’s coming on the truck.

charges: The order confirmation email you get is NOT a receipt, the price it shows is an estimated total. As we shop, we scan available items into the system, the same way scanning items at a register works. If we do not have an item, you will not be charged for it. I get about 10 calls a day asking why they were charged for item that was out of stock. After we finish picking your order, you will receive another email stating your order is ready for pick up along with a receipt that shows any out of stocks we may have had.