Is it normal to feel totally overwhelmed dealing with insurance after an accident?

I got into a car accident a few weeks ago here in Houston nothing life-threatening, but definitely messed up my car and left me with some nagging pain. I figured the insurance company would handle everything, but it’s been a total runaround. Delays, confusing forms, and I don’t feel like they’re actually looking out for me.

Is it normal to bring in a personal injury lawyer at this point? I’ve never done this before and not sure if it’s overkill or totally reasonable.