How a technology boost can help redefine hospitality customer service

Customer demand for frictionless experiences is transforming the hotel experience from booking to check out.

Pent-up demand for travel is bringing people out in droves. As travel restrictions lift and vaccination rates rise, airports are reporting record crowds and hotel rooms are filling up months in advance. Yet travelers are still exercising caution, including when it comes to customer service interactions, and hoteliers need to be cognizant of this new reality to be sure their guests feel comfortable…