Help with HC Support Woes

Hey y'all – good afternoon! I'm having a hell of a time with the Chronicle and hoping for some advice.

My office's subscription was canceled for non-payment (idk the details, but it's my job to fix it).

Called Subscription Support last week, they said we owe several hundred dollars and must pay the balance owed plus resubscribe for a month to re-activate the account. Sounds good. I asked the support representative for an invoice so I could review and submit to our accounting. He takes my email address, and I go about my day thinking we're good. No.

I hadn't received anything by lunch the next day, so I called again. This rep tells me that they (accounting) might email it, but it would probably have to come through the mail. That seems unnecessarily convoluted and a bummer, but okay.

Y'all. I received the "invoice" this morning. It's a piece of HC letterhead with the account number, the words "Final Notice," and the total amount due. No breakdown of charges, no dates, nothing.

All I can say is: What the hell?? I need to see exactly what they are charging us for – a lump sum labeled "balance due" is not going to cut it with accounting. Called support again, and they said they needed to send a request for a "detailed invoice" (???). So now I'm stuck waiting another 3-5 days to get an actual invoice. Not good or even remotely okay.

I must say, it's been a bizarre interaction with the paper of record of the fourth-largest city in the United States of America. Everyone I've spoken with on the phone has been pleasant and polite but ultimately unable to do anything productive.

Does anyone have any advice beyond "Don't subscribe to the HC?" Should I ask for a supervisor or for a ticket to be created or to be escalated? I need to get this sorted out, preferably without waiting for a "detailed invoice" to come in from Des Moines.

Any help effectively navigating HC Subscription Support would be much appreciated!