Generac Generator was an expensive failure!! My elderly parents are without power OR a generator now. (Angry rant/buyer beware)

Like many, my elderly parents have been out of electricity since the hurricane. My mother is a diabetic and my father is recovering from sepsis out in a rural area that is on the list for Sunday repairs at the earliest.

They bought a Generac unit which was supposed to power their home for 9 days and it JUST got inspected two weeks ago by a Generac technician, and yet when they need it most it’s failed them. It keeps running its battery down, and even with over the phone tech support nothing is fixed. My parents are using a borrowed gas generator to run fans and the fridge for mom’s insulin.

They still haven’t sent out a repair person even if my parents are in “priority”. I’m so upset on their behalf and shame on Generac for this, I’m posting in hopes it gets traction and someone reaches out to help my parents, and as a buyer beware!