Comerica revamps retail bank, targeting small businesses, technology

Comerica Bank, which has a significant presence in Houston, is launching a multiyear process to revamp its retail strategy to focus more resources on small-business offerings and digital capabilities.  

The Dallas-based bank, primarily known for its commercial services, began transforming its retail arm due to changing customer behaviors during the pandemic. Cassandra McKinney, executive director of the retail bank, said reshaping the strategy will include expanding small-business resources, standardizing…