Centerpoint is not reconnecting power, what are my options? 3-weeks no power

I have a 3-unit property that had a damaged weatherhead in a storm.

We hired an electrician who pulled a permit and fixed everything and it was inspected and green tagged.

When we call Centerpoint, they keep giving me the runaround that the permit doesn't exist or that it does exist but the address is wrong.

Yesterday I spent 2 hours on the phone back and forth with the city of houston permitting office and centerpoint, and finally centerpoint said they have everything they need and will be sending out a truck that day.

The truck did not come, so I called back again and it's the same situation, they don't have the permit and the work order wasn't scheduled.

I tried speaking to a supervisor and even asking for an email where I can contact center point leadership and they say they cannot help me.

I'm at my wits end here, how do I escalate this and get help? This property has been without power for over 3 weeks now and centerpoint is refusing to help.