We are headed out of town for Thanksgiving. We are going down to the beach in our own RV, where we found a spot that is isolated and safe for a few days. We really need to decompress from being a family of 4 stuck in the house for months. This is a much needed trip for us, as we are just barely hanging on through online school and work hassles.

We had planned to pick up an HEB prepared Thanksgiving meal because our little RV doesn't have much of a kitchen, but the meal is important to our family. I went online and discovered that even though its still advertised, I couldn't order the meal for Thanksgiving. I called the HEB general help line at 6:30 PM on Sunday night (they shut down the line at 7) and asked them why the meal is still advertised online at all the stores, but I cant order it.

The HEB person on the phone told me that the meals sell out, they only make so many....I held the line while she then checked all the HEBs within an hour of the beach, and told me that she was sorry, they had all sold out of the meals. She didn't say it, but it was my fault, I waited too long. I am sure she heard the disappointment in my voice as I thanked her, hung up, and prepared to tell my wife that I waited too long, and missed the holiday meal.

At 6:59, a minute before closing on a Sunday night, HEB calls back and said that she had reached out to the Deli Manager at the HEB nearest the beach, and she agreed to make us the Thanksgiving Meal, even though they were technically sold out. I called the store down near the beach, spoke with the Deli Manager, and my meal was booked.

Wow! What great people HEB has. They cared enough to put in the extra effort to help solve a problem, when they could have easily just let it go.