Author: /u/RunTotoRun

My catalytic converter was stolen from my Prius that was parked underneath the security camera in the parking garage at work- where I always park- on the night of July 2nd to 3rd.

Since it was a holiday weekend my insurance had trouble arranging a tow so I left the car for a couple of days and had it towed to the dealer on July 6th.

Insurance approved the repair on the 12th and I called my service manager on the 12th to authorize the repair as instructed by my insurance company. My service manager didn’t answer the phone so I just left a message.

I called again on the 14th. No answer. Left a message.

I called again on the 15th. No answer. Left a message.

I called again on the 18th. No answer. Left a message.

Also on the 18th, I tried to reach literally any one else at the dealer. I asked if my service manager was on vacation or something and if anyone else could tell me if my authorization to start the repair had been received. I got transferred around and sent to voice mail or and hung up on 4 times. I never got an answer. The best I got was someone who actually went and looked for my service manager and then transferred me to his phone where I got his voice mail again.

I just have two simple questions:

1) Have you received my authorization to repair? And,

2) do I need to come make my co-pay to begin the repair process?

I did not and never have even tried to ask ‘how long will the repair take,’ because I already know the answer to this question and it is ‘we don’t know’.

I called again today- the 19th. No answer. Left a message.

Then I had my husband call.

Weird. They answered immediately. It was not my service manager who answered the call. This service manager checked my account and told my husband that the part was on order and that my service manager had been on vacation.

I complained to my husband about the many times I have tried to call and showed him my call logs. My husband said “Well, it’s a man’s world.”

This is my 4th Prius. I bought them, not my husband.

Dear assholes at the Toyota dealership: If you can sell me 4 cars without my husband’s intervention, you can also tell me if my repair is underway without having my husband intervene. I should not have to have HIM call to find out if MY repair is under way.

That is all.

I know this is a long-shot but I have two pieces of smallish furniture that I’d like delivered to someone in Oregon. This person lives along the coast about mid-state but could drive to Portland or Salem or Eugene or any place really (but maybe not the eastern part of the state depending on the season and snowy conditions in the mountains) for pick up.

I looked into shipping these items but it’s crazy expensive to pack and ship them (one is odd-sized and the other is a little bit heavy) so I thought I might just toss this idea out here to see if there were any folks heading Oregon way that would be interested in working out some kind of arrangement to carry one or both of these items along with them as they go.

One piece measures 20x26x30 and the other 8x35x35. This second piece has a decorative but fairly sturdy lattice front. It’s not terribly delicate but I would package it to protect the front from potential damage. The other is a fairly sturdy chest. Neither item is of much value other than sentimental value to the Oregon resident.