Jake Brody - HoustonNewMedia.org https://houstonnewmedia.org/author/jake-brody/ Building "Bridges" Across the Bayou City! Mon, 02 Aug 2021 19:00:50 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 https://i0.wp.com/houstonnewmedia.org/wp-content/uploads/2022/11/cropped-cropped-Houston.png?fit=32%2C32&ssl=1 Jake Brody - HoustonNewMedia.org https://houstonnewmedia.org/author/jake-brody/ 32 32 103504436 Data, AI and the incredible impact of meaningful customer experiences https://houstonnewmedia.org/data-ai-and-the-incredible-impact-of-meaningful-customer-experiences/?utm_source=rss&utm_medium=rss&utm_campaign=data-ai-and-the-incredible-impact-of-meaningful-customer-experiences Mon, 02 Aug 2021 19:00:50 +0000 http://houstonnewmedia.org/?guid=c947906d84909f94afeb9fbc83ef69a7 Customer centricity can be tricky. It’s supposed to mean being so in synch with customers’ needs and values that they are at the center of your brand universe.

Sometimes, though, I see organizations so focused on customer touchpoints in the quest for ...

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