AT&T internet outage in Pearland for 5 days

I have $90/mo fiber from AT&T. The att.com/outages map confirms that it’s in my small neighborhood in Silverlake. Has anyone experienced this, and know of a way to expedite a repair? Hard to get a hold of someone to talk to.

They seem to make it difficult for people to contact them, maybe due to high volumes of outages— since most people can hotspot anyway. But I rely on internet for my work, and my hotspot is nearly maxed out on bandwidth for the month. Do I have any recourse?

This also happened a couple months ago, but it was back online after 4 days.