High water bill after hurricane

I had a tree fall during Hurricane Beryl and it broke a pipe from the meter to my house. I've been in contact with Municipal District Services for 4 months and I keep getting told "we will bring this before the board." Then repeat that every month when I get my water bill. Well, they finally decided to shut off my water even though they keep telling me "you are in special circumstances so your water won't be shut off." I have called them multiple times this week and emailed them. I don't know what else I can do but pay a $750 water bill all because the hurricane happened to break a pipe. Any suggestions on what I can do or who I can call besides paying $750 for this?