How this urgent care system CEO responded when growth slowed amid the pandemic

At the start of 2020, Dr. Juliet Breeze was ready to open more urgent care centers across the Houston area.

Breeze, CEO at Houston-based Next Level Urgent Care, had just come off a strong year that saw three centers open. 

“Our growth rate was about 30% year-over-year, so we were really proud of that,” Breeze said. “It felt we hit on something that the people of Houston really appreciated, and it felt really good.”

But by early March, her plans changed. 

“I think a light switch went…