COH Water Leak Bill

Recently, I had a family member mention they were called by the City of Houston regarding a leak and had someone out within 2-3 day to fix the issue. The problem is, the person who fixed the leak went MIA (completed the repair) and now they have no receipt or proof of purchase to submit when turning in the leak adjustment paperwork. My concern is, they are elderly and even if the leak adjustment were to be approved to knock the bill ($4k) down ($2k), this is a lot of money for them to pay at once and would deplete a large portion of their savings. They have no problem paying it as it was a leak on their property but I noticed the payment plan is about 3 months and thats not enough time for them to pay it off. Has anyone been in a similar situation and what did you do?

Also, apologies on my horrible writing!!