Texas Workforce – Unemployment Issue

Odd posting location, but I’ve seen you guys are SUPER helpful.

My wife got laid off. She once was laid off previously about 11 years ago. Tried calling but TWC phone line is just dead and overloaded. Web page is the only option. But…

We are stuck in a loop. Web site identifies my wife’s SSN is associated with an old username and email. That email was closed by EarthLink years ago. Unretrievable. Web site WANTS that username and won’t allow me to “forgot my user id” my way out of this.

Is there a tech support number for TWC that does not go through the main phone number? The main number basically hangs up on you the moment you select “English”. Just need to get through to someone who can fix the username issue.

Thanks!