Month: February 2020

I am a current MBA student taking a class focused on solving business problems of our team’s choice.

Specifically, my team looking into an issue where consumers may lack physical cash in order to abide by traditional tipping norms in valet services. The class requires us to conduct interviews of those who work in the industry we chose to understand the workflow better.

We were wondering about the following questions:

• Can you tell me about the last time you valeted for a customer? And the process between the car being dropped off and picked up?
• What was your experience like at your last shift? Were there any memorable moments?
• Have the valet drivers complained about the tipping mechanism currently in place?

Thanks in advance for your help!